Billing Terms and Conditions
Effective Date: 2025-10-27
1. Introduction
These Billing Terms and Conditions (“Terms”) govern all payments and invoicing between Vital Wellness Recovery (“we,” “us,” “our”) and you, the customer (“you,” “your”). By completing a purchase through vitalwellnessrecovery.com, you agree to these Terms.
2. Payment Terms
2.1 Pricing
All prices are in United States Dollars (USD) and are subject to change without prior notice. Prices exclude taxes or duties unless otherwise specified.
2.2 Payment Methods
We accept the following payment methods:
- Credit and debit cards (Visa, MasterCard, American Express, Discover)
- Electronic Funds Transfer (EFT) / ACH payments
- PayPal
2.3 Payment Due Date
Payment is due at the time of purchase unless otherwise specified for approved business accounts.
3. Invoicing
- Issuance: Invoices are automatically generated upon order completion.
- Delivery: Electronic invoices are sent to the email provided during checkout.
- Responsibility: It is your responsibility to ensure billing information is accurate and current.
4. Late Payments
4.1 Interest on Late Payments
Late payments may accrue interest at 1.5% per month or the maximum amount allowed by law.
4.2 Suspension of Services
We reserve the right to suspend or cancel any order or service if payment is not received within 10 days of the due date.
5. Disputed Charges
- All billing disputes must be submitted in writing to care@vitalwellnessrecovery.com within 15 days of the invoice date.
- Include the invoice number, amount in question, and a detailed description of the dispute.
- We will investigate and provide a resolution promptly.
6. Refunds and Credits
Refunds and credits are processed in accordance with our Return and Refund Policy. Any approved refund will be issued to the original payment method within 14 business days after approval.
7. Taxes
- All applicable sales taxes will be charged based on your shipping address.
- If you are tax-exempt, you must provide a valid tax exemption certificate at the time of purchase.
8. Billing Errors
If an error occurs in billing, we will correct it immediately upon discovery. Overcharges will be refunded or credited; undercharges will be invoiced.
9. Payment Security
- All payments are encrypted via SSL technology.
- We use PCI-compliant payment processors.
- We do not store full credit card information on our servers.
10. Changes to Billing Terms
We may update these Terms periodically. Updates are effective immediately upon posting on vitalwellnessrecovery.com.
11. Limitation of Liability
We are not liable for indirect, incidental, or consequential damages arising from billing or payment issues. Our total liability is limited to the amount you paid within six months preceding the issue.
12. Governing Law
These Terms are governed by the laws of the State of New York, United States, without regard to its conflict-of-law principles.
13. Contact Information
Vital Wellness Recovery
Email: care@vitalwellnessrecovery.com
Phone: (888)325-4890
Address: 393 Wavell Avenue, Yaphank, NY 11970
Country: USA
State of Incorporation: New York
14. Entire Agreement
These Billing Terms and Conditions, together with our Terms of Service and Privacy Policy, constitute the full agreement between you and Vital Wellness Recovery regarding billing matters.