This Shipping Policy is issued by Natura Haus Essentials LLC, the operator of Vital Wellness Recovery.
1. Shipping Coverage
Vital Wellness Recovery ships orders within the United States only. We do not currently offer international shipping
At Vital Wellness Recovery, we provide a clear and consistent shipping experience. This policy explains how we ship orders placed on vitalwellnessrecovery.com.
- Service name Standard Shipping
- Price Free Shipping on every order within the Continental U.S. (Excludes AK/HI)
- Handling time 1 to 3 business days
- Transit time 5 to 8 business days
- Total delivery time 6 to 11 business days for parcel shipments; freight items show their own estimate on the product page
- Destination United States
- Coverage Every product, with no order minimum unless a product page says otherwise
2. Shipping Destinations
United States
- We currently ship to addresses within the United States
- We do not ship to P.O. Boxes that cannot accept carrier delivery.
3. Shipping Cost
Vital Wellness Recovery offers free standard shipping on all orders delivered within the contiguous United States (excluding Alaska and Hawaii).
Free standard shipping includes applicable parcel and freight delivery charges. Certain destinations, including islands, ferry-access locations, remote areas, and locations requiring specialized delivery arrangements, may incur additional charges.
Any additional delivery charges will be communicated to the customer for approval before the order is processed for shipment.
4. Order Handling & Delivery Time
Parcel shipments arrive in 6 to 11 business days from the time you place your order. This includes 1 to 3 business days of handling and 5 to 8 business days of carrier transit. Business days are Monday through Friday excluding holidays.
Freight shipments (saunas, cold plunges, hot tubs, float tanks, and other large equipment) follow the estimate shown on that individual product page, which states the handling time and the transit time for that item. Where a product page shows its own estimate, that estimate governs.
5. Shipping Methods and Carriers
Orders ship via trusted national carriers. We may use USPS, UPS, FedEx, or similar services based on destination and package size. Large equipment ships by freight carrier, curbside, unless the product page offers in-home delivery.
Shipment tracking
Once your order ships, we will send an email containing a tracking number and link to track your shipment. If you do not receive tracking information within 3 business days, please contact support@vitalwellnessrecovery.com.
Insurance
Shipments are insured against loss or damage. Contact us if there is an issue
Once your order ships, we will send an email containing a tracking number and link to track your shipment. If you do not receive tracking information within 3 business days, please contact support@vitalwellnessrecovery.com.
6. Restrictions
- No deliveries to P.O. boxes or APO/FPO addresses.
- Deliveries to islands, ferry-access locations, and other remote or difficult-to-access areas require special delivery arrangements and are subject to additional shipping charges. These charges are not included in standard free shipping and will be billed separately once the delivery requirements and costs have been confirmed.
- No shipments outside the USA.
7. Delivery Issues
Delayed or lost packages
If your delivery exceeds the window shown for your item, email us at support@vitalwellnessrecovery.com or call 1-888-325-4890.
Marked delivered but not received
- Confirm your shipping address
- Check with neighbors or building management
- Contact us so we can assist with a trace
Damaged packages
- Inspect the packaging and the item on delivery, and note any damage on the carrier's delivery receipt before signing.
- Photograph the packaging and the item.
- Contact us within 48 hours of delivery at support@vitalwellnessrecovery.com.
We will arrange a replacement or refund as appropriate. Any product-specific reporting requirements will be disclosed on the applicable product page. These requirements do not limit any rights or remedies available under applicable consumer protection laws.
8. Missing Items
If something is missing from your package, contact us within 7 days of delivery and include your order number and the item details. We will send the missing item or issue a refund.
9. Returns and Refunds
We accept returns within 30 days of delivery for most items. Items must be unused, undamaged, and in original packaging. Certain items may not be returnable. See our full Return Policy for details.
- Return shipping Customer pays return shipping unless the item is defective or not as described.
- Restocking fee 25% of the product price on approved returns.
- Refund timing Approved refunds will be issued to the original payment method within 7 business days of refund approval, following receipt and inspection of the returned item.
10. Address Accuracy
Please enter your address carefully at checkout. We are not responsible for deliveries to addresses entered incorrectly.
If a package returns to us due to an address issue, we will contact you to arrange reshipment and applicable reship fees.
11. Contact Information
Email: support@vitalwellnessrecovery.com.
Phone: (888)325-4890
Address: 393 Wavell Avenue, Yaphank, NY 11980
Please note: Vital Wellness Recovery operates exclusively as an online retailer and does not maintain a physical retail storefront. Our business address is not open to the public for shopping, pickups, or returns. Please contact our customer service team for assistance with orders, shipping, or returns.
12. Policy Updates
Vital Wellness Recovery reserves the right to update this Shipping Policy at any time. Updates are effective immediately upon posting on vitalwellnessrecovery.com.
Thank you for shopping with Vital Wellness Recovery.