Return & Refund Policy

This Return and Refund Policy is issued by Natura Haus Essentials LLC, the operator of Vital Wellness Recovery.

Last updated: November 1, 2026

1. Overview

At Vital Wellness Recovery, we stand behind the quality of our products and are committed to outstanding customer service and a transparent shopping experience. This policy explains when and how returns and refunds are accepted for purchases made through vitalwellnessrecovery.com.

Summary

• Region: United States

• Return window: 30 days from delivery to request a return for eligible products. Visible shipping damage or incorrect deliveries should be reported within 48 hours of delivery.

• Return eligibility: We accept returns for both defective and non-defective products, subject to the conditions and product-specific exclusions outlined in this policy.

• Return shipping: Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.

• Restocking fee: 25% of the product price for approved non-defective returns.

• Refund method: Original payment method.

2. Contact Information

To initiate a return, request an exchange, or report damage, please contact our customer service team:

• Email: support@vitalwellnessrecovery.com

• Phone: 1-888-325-4890

• Business Address: 393 Wavell Ave., Yaphank, NY 11980, United States.

• Hours: Monday to Friday, 9 AM to 5 PM ET

Please note: Vital Wellness Recovery operates exclusively as an online retailer and does not maintain a physical retail storefront. Our business address is not open to the public for shopping, pickups, or returns. Return destinations vary by product and supplier. Please contact our customer service team for return authorization and shipping instructions before sending any merchandise.

 

A written copy of this Return and Refund Policy is available upon request.

3. Eligibility for Returns

Returns may be accepted under the following conditions:

• The customer requests a return within 30 days of delivery.

• The product is new, unused, uninstalled, and in its original condition, with all original packaging, accessories, and documentation included.

• Proof of purchase, such as an order number or purchase confirmation, is provided.

• The product is not excluded from returns under Section 8.

• The return is approved by our customer service team before the item is shipped back.

Once a return is approved, the customer must ship the item within 7 days of receiving return authorization, following the shipping instructions provided.

Items received damaged, defective, or incorrect are handled separately under Section 4.

Products purchased on sale are subject to the same eligibility requirements unless they were clearly identified as final sale or non-returnable before purchase.

4. Reporting Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

Visible shipping damage or incorrect deliveries should be reported within 48 hours of delivery so we can promptly investigate the issue and coordinate with the supplier or shipping carrier. Defects discovered after delivery should be reported promptly upon discovery.

Please include:

• Your order number

• Photos clearly showing the damage or issue

• A brief description of the problem

• Photos of the packaging and shipping materials, when applicable

We will review the information and provide instructions for resolving the issue.

If a return is required due to verified shipping damage, a product defect, or an incorrect item sent, we will arrange and cover the return shipping costs.

For large or freight-delivered products, we will coordinate the appropriate return shipping arrangements rather than require you to arrange freight shipping yourself.

Defects that are not immediately apparent should be reported promptly after discovery. The 48-hour reporting request does not eliminate applicable consumer rights or product warranty protections.

Please retain the original packaging until the issue has been reviewed and resolved.

5. Return Shipping and Fees

Return Shipping

For approved returns that are not due to damage, a defect, or an error on our part, customers are responsible for return shipping costs, including freight charges for large, oversized, or heavy items. 

Once your return is approved, we will provide the appropriate return destination and shipping instructions. The item must be shipped within 7 days of return approval.

We recommend using a trackable shipping service and purchasing shipping insurance, particularly for high-value merchandise.

Restocking Fee

Approved non-defective returns are subject to a 25% restocking fee, calculated based on the product price. This fee will be deducted from the refund amount.

For large or freight-delivered products, the combination of return shipping charges and the restocking fee can represent a significant expense. We encourage customers to carefully verify product dimensions, specifications, and installation requirements before placing an order.

Damaged, Defective, or Incorrect Items

No restocking fee or return shipping charge will apply to approved returns resulting from shipping damage, verified defects, or an incorrect item sent.

6. Refunds and Replacements

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

• Approved refunds will be issued to the original payment method within 7 business days of refund approval.

• Additional processing time may be required for your bank or credit card issuer to post the funds to your account.

• For approved non-defective returns, the applicable 25% restocking fee will be deducted from the refund.

• Customer-paid return shipping costs are non-refundable for non-defective returns.

• We may offer a replacement instead of a refund when appropriate and subject to product availability. Customer preferences will be considered, consistent with applicable consumer protection laws.

Refunds will not be issued in cash or store credit unless otherwise agreed upon or required by law.

7. Exchanges

We accept exchanges for eligible products when requested within 30 days of delivery, subject to product availability and the following conditions:

• Items must be new, unused, uninstalled, and in their original packaging.

• Non-defective exchanges are subject to a 25% restocking fee.

• Customers are responsible for applicable return shipping and delivery charges for non-defective exchanges.

• Exchanges must be authorized by our customer service team before merchandise is returned.

• Custom-made, made-to-order, personalized, final-sale products, and other products identified as non-exchangeable on their product pages are not eligible for standard exchanges.

If an exchange is necessary because an item arrived damaged, defective, or incorrect, no restocking fee or additional return shipping charge will apply to an approved exchange.

Please contact us before initiating any exchange so we can confirm product availability and provide appropriate instructions.

8. Non-Returnable Items

The following items are excluded from standard returns and exchanges for reasons other than damage, defects, or seller error:

• Personalized, custom-made, or built-to-order products

• Made-to-order products manufactured or configured specifically for the customer

• Products clearly identified as final sale or non-returnable before purchase

• Products that have been installed, assembled, filled with water, or used

• Items damaged due to misuse, improper installation, neglect, or unauthorized modifications

• Gift cards and downloadable digital products

• Items returned without required original components, accessories, or packaging, where this prevents an otherwise eligible return

Products sold "as is" or identified as final sale are not eligible for standard non-defective returns when that restriction was clearly disclosed before purchase.

These exclusions do not eliminate applicable rights or remedies for products that arrive damaged, defective, or incorrect.

Any additional product-specific return restrictions will be disclosed on the applicable product page before purchase.

9. Cancellations

Cancellation requests must be submitted before an order has shipped and are subject to approval based on the order's processing status and applicable product or supplier cancellation terms. Any product-specific cancellation restrictions or fees will be disclosed on the applicable product page before purchase.

• Orders that have not yet entered processing or production may be eligible for cancellation.

• Custom-made, made-to-order, and final-sale products may have additional cancellation restrictions, as clearly disclosed on the applicable product page before purchase.

• Once production has begun or an order has been prepared for shipment, cancellation may no longer be possible, depending on the applicable order terms.

• Once an order has shipped, it cannot be canceled. Any eligible return must follow the return process outlined in this policy.

To request a cancellation, please contact our customer service team as soon as possible.

10. Legal Rights

This Return and Refund Policy does not limit or exclude any rights or remedies available to consumers under applicable federal, state, or local consumer protection laws.

Where applicable law provides additional rights or protections, those requirements will take precedence over this policy.

11. Changes to This Policy

We may update this Return and Refund Policy from time to time to reflect changes in our business practices, supplier arrangements, or applicable legal requirements.

Any updates will be posted on our website with a revised "Last updated" date. Changes will apply prospectively and will not reduce rights established under the policy applicable at the time of purchase or under applicable law.

Vital Wellness Recovery

Operated by Natura Haus Essentials LLC

Email: support@vitalwellnessrecovery.com

Phone: 1-888-325-4890

Business Address: 393 Wavell Ave., Yaphank, NY 11980, United States

 

 

 

 

---