Refund & Return Policy
At Vital Wellness Recovery, we are committed to providing exceptional products, outstanding customer service, and a transparent shopping experience.
Because many of the products we offer are custom-made, made-to-order, oversized, freight-shipped, or fulfilled directly by our manufacturers and authorized fulfillment partners, return eligibility varies by brand and product type.
Please review the categories below to determine the return policy that applies to your purchase. If you have any questions before placing an order, we encourage you to contact us. We’re always happy to help you understand the policies that apply to the products you’re considering.
All return requests must be initiated through Vital Wellness Recovery. Please do not return products directly to a manufacturer or fulfillment partner without prior authorization.
Order Cancellations
If you wish to cancel an order, please contact Vital Wellness Recovery as soon as possible.
Customers are encouraged to submit cancellation requests immediately after placing an order to maximize the likelihood that a cancellation can be accommodated.
Because many products offered by Vital Wellness Recovery are custom-made, made-to-order, oversized, freight-shipped, fulfilled directly by manufacturers, or subject to manufacturer-specific policies, cancellation eligibility varies by brand and product.
Orders that have already entered production, shipped, require custom manufacturing, or are designated as special-order items may not be eligible for cancellation and may be subject to cancellation fees.
Certain manufacturers may impose cancellation deadlines, cancellation fees, restocking fees, or other restrictions in accordance with their policies in effect at the time of purchase.
If you are considering cancelling an order, please contact Vital Wellness Recovery promptly so we may determine the applicable cancellation policy and assist you with the available options.
Contact Information
If you have any questions regarding returns, refunds, cancellations, or warranty claims, please contact us:
Vital Wellness Recovery
Email: support@vitalwellnessrecovery.com
Phone: (888) 325-4890
Hours: Monday–Friday, 9:00 AM–5:00 PM EST
30 Day Return Policy
Eligible products may be returned within 30 days of delivery, subject to return authorization and the applicable manufacturer’s requirements.
Because many of the products offered by Vital Wellness Recovery are custom-made, oversized, fulfilled directly by manufacturers, or supplied through third-party partners, certain brands and products may be subject to final sale restrictions, restocking fees, cancellation fees, or manufacturer-specific return policies.
Please refer to the Brand-Specific Return Policies section below to determine whether a particular product is eligible for return or subject to manufacturer-specific restrictions.
To initiate a return request, please email us at support@vitalwellnessrecovery.com with your order number. so we may assist you in determining the applicable return process.
Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item, or where otherwise required by the applicable manufacturer policy.
Return Authorization Required
All returns require prior authorization from Vital Wellness Recovery.
Please do not return any product without first obtaining return instructions and authorization, as unauthorized returns may be refused by the manufacturer or supplier.
Returns should never be sent to any address without approval from Vital Wellness Recovery, as return destinations vary by manufacturer and supplier.
Return Eligibility
To qualify for a return or refund, products must:
- Be returned within the applicable return window;
- Be in Like New condition;
- Include all original packaging, accessories, documentation, and components;
- Be free of visible wear, damage, or signs of use; and
- Include proof of purchase.
"Like New" means the item has not been used and shows no visible signs of wear or damage.
Vital Wellness Recovery reserves the right to inspect returned merchandise and may reduce or deny a refund if returned items do not meet the applicable manufacturer’s return requirements.
Please note that return eligibility, restocking fees, cancellation fees, and non-returnable restrictions may vary by manufacturer and product category. Customers are encouraged to review the product description and applicable brand-specific policies prior to purchase.
Non-Returnable Items
The following items are generally not eligible for return:
- Custom or made-to-order products;
- Personalized products;
- Gift cards;
- Products designated as final sale;
- Products restricted by manufacturer policy;
- Certain wellness and personal-use products, including consumable items, supplements, vitamins, lotions, and other products designated as non-returnable by the manufacturer.
All custom and made-to-order products are final sale and are not eligible for return unless otherwise required by law.
Brand-Specific Policies
Return eligibility, cancellation policies, restocking fees, and final sale restrictions vary by manufacturer and product type. Certain products may be designated as final sale due to custom manufacturing, made-to-order production, oversized freight requirements, or manufacturer-specific policies.
Please review the applicable manufacturer section below for complete details regarding return eligibility, cancellation policies, restocking fees, and final sale conditions.
If a manufacturer is not specifically listed below, returns, cancellations, and refunds will be governed by that manufacturer’s or supplier’s policies in effect at the time of purchase. Vital Wellness Recovery will gladly assist customers in determining the applicable policy and coordinating the return or cancellation process when applicable.
Please Note
Manufacturer policies, including return eligibility, cancellation terms, restocking fees, and other requirements, may change without notice. The policies below are provided as a customer convenience and are subject to the manufacturer’s current terms.
Brand Specific Return & Cancellation Policies
Blisspod
Return eligibility for BlissPod products is governed by the manufacturer’s policies in effect at the time of purchase. Certain products may be subject to return restrictions, cancellation fees, restocking fees, or final sale conditions. Please contact Vital Wellness Recovery for assistance regarding return eligibility.
DreamPod Float Pods
DreamPod Float Pods are considered final sale and are not eligible for return once purchased. Due to the specialized nature of these products, cancellations, returns, and refunds may be restricted after an order has been placed. Customers are encouraged to contact Vital Wellness Recovery prior to purchase with any questions regarding return eligibility.
DreamPod Recovery Products & Ice Baths
Eligible DreamPod Recovery Products and Ice Baths may be returned within 30 days of purchase, subject to prior return authorization. Products must be unused, undamaged, unassembled, and returned in their original packaging. Return shipping costs are the responsibility of the customer. Restocking fees may apply to non-defective returns. Certain products may be designated as final sale or non-returnable.
Dundalk LeisureCraft
Dundalk LeisureCraft products are handcrafted, oversized, and manufactured to order. Because of the custom nature of these products, many orders are considered final sale once production begins.
Order Cancellations & Changes
- Orders may be cancelled or modified without penalty within 14 days of the order date.
- After 14 days, a $65 manufacturer cancellation or order change fee applies.
- Orders cannot be cancelled or modified within 7 days of the scheduled ship date.
- If a shipment has already left the factory, changes to the delivery address may be subject to a $250 manufacturer fee.
Returns
Due to the custom-built nature of these products, Dundalk LeisureCraft generally does not accept returns. If the manufacturer authorizes a return, the following conditions apply:
- A 20% restocking fee may apply.
- The customer is responsible for all return shipping costs.
- Products must be returned in their original packaging and in new, unused condition.
- All returns are subject to inspection and approval by Dundalk LeisureCraft.
Please note that certain Dundalk product categories, including cold plunges, outdoor showers, accessories, and other non-sauna products, may have different manufacturer policies. Customers are encouraged to contact Vital Wellness Recovery before placing an order or requesting a return so we can confirm the applicable policy.
For the complete Dundalk LeisureCraft Order Changes & Returns Policy, please visit our Manufacturer Resources page.
If you have any questions regarding cancellations, returns, or manufacturer policies, please contact Vital Wellness Recovery before placing your order. We're happy to help clarify the applicable policy for your specific product.
Finnish Sauna Builders
Return eligibility for Finnish Sauna Builders products is governed by the manufacturer’s policies in effect at the time of purchase. Because many Finnish Sauna Builders products are custom-built or made to order, certain items may not be eligible for return and may be subject to manufacturer restrictions or cancellation fees.
Vital Wellness Recovery will assist customers in determining return eligibility and coordinating the return process in accordance with Finnish Sauna Builders’ policies.
For complete details, please review the Finnish Sauna Builders Return Policy here: [Insert Finnish Sauna Builders Return Policy Link].
Kohler
Return Eligibility
Return eligibility for Kohler products is governed by the manufacturer’s policies in effect at the time of purchase. Certain Kohler products may be subject to manufacturer-imposed return restrictions, cancellation fees, restocking fees, or final sale conditions.
Because product eligibility can vary by model and order type, customers are encouraged to contact Vital Wellness Recovery before placing an order or requesting a return so we can confirm the applicable policy and assist with the return authorization process.
Damaged or Defective Products
If your Kohler product arrives damaged, defective, or incorrect, please notify Vital Wellness Recovery promptly. We will work directly with Kohler to determine the appropriate resolution, which may include replacement parts, repair assistance, product replacement, or other remedies in accordance with the manufacturer’s warranty and policies.
Thermasol
Return eligibility for ThermaSol generator products is governed by the manufacturer’s policies in effect at the time of purchase. Certain products may be subject to return restrictions, cancellation fees, restocking fees, or final sale conditions.
Controls and other components: Return eligibility for ThermaSol controls, accessories, and components is governed by the manufacturer’s policies in effect at the time of purchase. Certain items may be subject to manufacturer restrictions or final sale conditions.
Thermora
Many Thermora sauna products are oversized, freight-shipped, or manufactured to order. As a result, certain Thermora products may be considered final sale and may not be eligible for return once an order has been placed. Customers are encouraged to contact Vital Wellness Recovery prior to purchase or before initiating a return request to confirm the applicable return policy.
Thermowood
Return eligibility for Thermowood products is governed by the manufacturer’s policies in effect at the time of purchase. Certain products may be subject to return restrictions, cancellation fees, restocking fees, or final sale conditions.
Damaged, Defective, or Incorrect Products
Please inspect your order immediately upon delivery.
If your product arrives damaged, defective, or incorrect, please notify us promptly and provide photographs of:
- The product;
- The packaging; and
- Any visible damage.
Vital Wellness Recovery will work directly with the manufacturer or supplier to determine the appropriate resolution, which may include:
- Replacement parts;
- Product replacement;
- Repair assistance; or
- Refund approval when applicable.
Products that become damaged after use may not be eligible for return and may instead be covered under the manufacturer's warranty.
Refund Processing
Approved refunds will be issued to the original method of payment.
Refund processing times may vary depending on the supplier's inspection process and your financial institution's processing procedures.
Once a returned item has been received and inspected, we will notify you regarding the status of your refund.
Need Assistance? We're Here to Help.
If you have any questions regarding returns, refunds, cancellations, warranty claims, or return authorizations, please contact us. We’re happy to help determine the policy that applies to your purchase and guide you through the process.
Vital Wellness Recovery
Email: support@vitalwellnessrecovery.com
Phone: (888) 325-4890
Hours: Monday–Friday, 9:00 AM – 5:00 PM EST