Privacy Policy
Effective Date: 2025-10-27
Last Updated: 2025-10-27
1. Introduction
Vital Wellness Recovery (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website at vitalwellnessrecovery.com (“Website”) or use our services.
2. Information We Collect
2.1 Information You Provide
- Contact details such as name, email address, phone number, and mailing address
- Account login information if you create an account
- Payment information processed securely by third-party payment gateways (we do not store full credit card data)
- Order details and purchase history
- Customer service messages or feedback you send us
2.2 Information Collected Automatically
- Device information such as IP address, browser type, operating system, and referring URLs
- Website usage data including pages visited, time spent on pages, and interactions
- Cookies and tracking technologies that enhance your browsing experience (see our Cookie Policy)
- Approximate location data based on IP address
2.3 Information from Third Parties
We may receive information from payment processors, shipping providers, analytics partners, and advertising networks when necessary to fulfill transactions or analyze usage trends.
3. How We Use Your Information
- To process orders, payments, and deliveries
- To provide customer support and respond to inquiries
- To personalize your shopping experience
- To send transactional or promotional communications (when permitted)
- To improve our Website, services, and user experience
- To comply with legal requirements and prevent fraud
4. Legal Bases for Processing
We process personal data on the following legal bases (when required by applicable law):
- Your consent
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests such as improving services and security
5. Information Sharing
We do not sell your personal information. We may share it with:
- Service Providers – for payment processing, shipping, analytics, and marketing support
- Legal Authorities – when required by law or to protect our legal rights
- Business Transfers – in connection with a merger, acquisition, or sale of company assets
6. Data Security
- All transactions use SSL encryption
- We restrict employee access to personal data on a need-to-know basis
- Regular audits and updates maintain data integrity
- No method of electronic storage or transmission is completely secure, so absolute security cannot be guaranteed
7. Data Retention
We retain personal data only for as long as necessary to provide our services, comply with laws, and resolve disputes. After retention periods expire, data is securely deleted or anonymized.
8. Cookies and Tracking
We use cookies to analyze traffic and improve functionality. You can manage cookie preferences through your browser settings or by reviewing our Cookie Policy.
9. Your Rights
- Access and obtain a copy of your personal data
- Request correction or deletion of your information
- Withdraw consent for marketing communications
- Restrict or object to certain processing activities
To exercise these rights, email us at care@vitalwellnessrecovery.com. We respond within 30 days.
10. International Transfers
Your information may be transferred to and processed in the USA or other jurisdictions with different data protection standards. We ensure such transfers comply with applicable data protection laws.
11. Children’s Privacy
Our Website is not intended for children under 13. We do not knowingly collect personal information from minors. If a child has provided data, contact us immediately for deletion.
12. Third-Party Links
Our Website may contain links to external sites. We are not responsible for their content or privacy policies. Review those policies before providing personal data.
13. Email Communications
If you subscribe to our newsletter or promotional emails, you may opt out anytime by clicking “Unsubscribe” at the bottom of any message or by contacting us directly.
14. Changes to This Privacy Policy
We may update this Policy to reflect legal, technical, or operational changes. The “Last Updated” date will change accordingly. Continued use of our Website after updates constitutes acceptance of the revised Policy.
15. Contact Information
Vital Wellness Recovery
Email: care@vitalwellnessrecovery.com
Phone: (888)325-4890
Address: 393 Wavell Avenue, Yaphank, NY 11970
Country: USA
State of Incorporation: New York