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Payment Policy

 

Payment Options Policy

Effective Date: 2025-10-27

1. Introduction

At Vital Wellness Recovery, we are committed to providing a secure and user-friendly payment experience for all customers. This Payment Options Policy outlines the accepted payment methods, payment processing standards, refund procedures, and related information governing transactions on vitalwellnessrecovery.com.

2. Accepted Payment Methods

  • Credit and Debit Cards: Visa, MasterCard, American Express, Discover
  • PayPal: Secure checkout via PayPal
  • ACH or Bank Transfer: Available upon request for qualified transactions
  • Digital Wallets: Certain mobile payment methods such as Apple Pay or Google Pay may be accepted where available.

3. Currency

All transactions are processed in United States Dollars (USD). If your card or account is denominated in another currency, your financial institution may apply conversion fees.

4. Payment Processing

  • All payments are charged at the time of order confirmation.
  • Orders will not ship until payment is authorized and confirmed.
  • We reserve the right to cancel any order that fails verification or payment authorization.

5. Payment Security

  • Transactions are encrypted using Secure Socket Layer (SSL) technology.
  • We comply with PCI DSS (Payment Card Industry Data Security Standards).
  • We do not store full credit card details on our servers.
  • Fraud detection and prevention systems are used to safeguard customer data.

6. Verification and Fraud Prevention

  • We may conduct additional verification checks for security purposes.
  • Orders flagged for review will be delayed until verification is completed.
  • We reserve the right to cancel transactions suspected of fraudulent activity.

7. Order Confirmation

After successful payment, you will receive an order confirmation email summarizing your purchase details and estimated delivery time. If you do not receive confirmation within one hour, please contact care@vitalwellnessrecovery.com.

8. Refunds and Returns

Refunds are processed in accordance with our Return and Refund Policy. Approved refunds are credited to the original payment method within 7–14 business days after processing.

9. Taxes

Applicable taxes are calculated during checkout based on your shipping address. Customers who are tax-exempt must provide valid documentation at the time of purchase.

10. Chargebacks

  • Contact us before initiating a chargeback; most issues can be resolved quickly.
  • Unauthorized or fraudulent chargebacks may result in account suspension and legal action.

11. Compliance

All payment and data handling comply with U.S. federal and New York State regulations regarding online commerce and consumer protection.

12. Customer Support

For questions about payment or billing, contact our customer support team:

Email: care@vitalwellnessrecovery.com
Phone: (888)325-4890
Address: 393 Wavell Avenue, Yaphank, NY 11970
Hours: Monday–Friday, 9 AM–5 PM EST

13. Policy Updates

We may modify this Payment Options Policy to reflect new payment methods or compliance standards. Updates will be posted at vitalwellnessrecovery.com and take effect immediately.

14. Legal Entity

All payments made on this Website are processed by Vital Wellness Recovery, incorporated in the State of New York, USA.