Return and Refund Policy
Effective Date: 2025-10-27
1. Scope and Intent
This Return and Refund Policy applies to all purchases made through the Vital Wellness Recovery website located at vitalwellnessrecovery.com.
2. Contact Information
For questions about returns and refunds, please contact our Customer Care team.
Email: care@vitalwellnessrecovery.com
Phone: (888)325-4890
Address: 393 Wavell Avenue, Yaphank, NY 11970
Hours: Mon to Fri 9 AM to 5 PM EST
3. Where We Accept Returns
We accept returns from customers within the USA.
4. Return Eligibility
We accept returns for both defective and non-defective products within the window listed below.
4.1 Conditions for Return
- New condition only: Items must be unused and undamaged.
- Original packaging: The item must be in its original packaging with all labels and tags attached.
- Proof of purchase: A receipt or order number is required.
5. Return Window
You must request a return within 30 days of delivery. Once your return is approved, you must ship or drop off the item within 14 days.
6. How To Start a Return
- Request: Email care@vitalwellnessrecovery.com or call 516-499-0111 within 30 days of delivery and include your order number and reason for return.
- Label: We will provide a prepaid return shipping label at no cost to you.
- Pack: Repack the item securely in its original packaging with all accessories and manuals.
- Ship or drop off: Mail the package using the prepaid label or drop it off at an authorized return location as instructed in your return approval email.
7. Methods and Fees
Method: Returns are accepted by mail. In-store drop off may be available for some products.
Return Label: Provided at no cost.
Restocking Fee: A 25% restocking fee applies to non-defective returns. No restocking fee for defective or incorrect items.
8. Specific Situations
8.1 Change of Mind
Refunds are issued to the original payment method minus the 25% restocking fee.
8.2 Defective or Damaged
Notify us within 48 hours with photos or videos. We will send a replacement or full refund at no cost to you.
8.3 Incorrect Product Received
We will provide a prepaid label and ship the correct item.
8.4 Product Never Arrived
After carrier investigation, we will issue a refund or replacement.
8.5 Order Cancellation
Before shipment: full refund. After shipment: follow return process.
9. Exchanges
We accept exchanges. For defective or incorrect items, shipping is covered. Change-of-mind exchanges may incur restocking fees.
10. Refund Processing
Refunds are processed within 7 business days after inspection and approval. Funds return to the original payment method.
11. Exceptions
- Custom or personalized items
- Perishable goods
- Opened intimate or sanitary items
- Gift cards or downloadable software
12. Legal Rights
This policy does not affect any statutory rights under applicable law.
13. Questions and Support
Email: care@vitalwellnessrecovery.com
Phone: (888)325-4890
Vital Wellness Recovery
393 Wavell Avenue, Yaphank, NY 11970
USA
State of Incorporation: New York (NY)