Shipping & Delivery

Made-to-Order Production

Dundalk LeisureCraft saunas are handcrafted in Canada and made to order.

Manufacturing lead times vary by model and the manufacturer’s current production schedule.

• Production estimates are separate from freight transit time.
• Manufacturing schedules are subject to change.
• Please contact us to confirm the current production estimate for your selected model before ordering.

Large Crate Delivery Guide

To help you prepare for the arrival of your sauna, we’ve provided Dundalk LeisureCraft’s illustrated delivery guide. It explains the available unloading options, important delivery preparations, and includes a helpful checklist and instructional video accessible by QR code.

View Dundalk LeisureCraft’s Large Crate Delivery Guide (PDF)

Shipping

We proudly offer FREE standard freight shipping to eligible addresses within the contiguous 48 United States.

Additional delivery charges may apply to:

• Remote or difficult-to-access locations
• Island deliveries
• Locations requiring specialized transportation or unloading services

Any additional charges will be communicated and confirmed before your order is finalized.

Freight Delivery

Your sauna will be transported by a professional freight carrier.

• The carrier will contact you to schedule a delivery appointment.
• Standard residential freight delivery is generally made to the curbside, end of the driveway, or nearest safe and accessible unloading location.
• Delivery does not include installation, assembly, or placement of the sauna beyond the designated unloading location.

Unloading Your Sauna

The customer is responsible for arranging the safe unloading of the sauna crate.

Unloading requirements depend on the dimensions and weight of the shipment.

• Smaller crates: Crates measuring 84 inches or less may qualify for liftgate unloading, depending on the carrier’s equipment.
• Larger crates: Crates exceeding 84 inches generally cannot be unloaded using a standard liftgate and require alternative unloading arrangements.

Depending on the shipment, unloading options may include:

• Renting a forklift, telehandler, or other suitable lifting equipment
• Arranging assistance from a qualified local delivery company
• Coordinating pickup from a freight terminal using appropriate equipment
• Requesting specialized tilt-tow delivery, when available, for an additional charge

Please confirm your unloading arrangements before the scheduled delivery date.

Delivery Access

Freight shipments are generally transported by large commercial trucks.

Please contact us before placing your order if your delivery location has:

• Narrow roads or driveways
• Low-hanging branches or overhead obstructions
• Restricted truck access
• Limited space for unloading or maneuvering
• Other conditions that may prevent safe delivery

We can help you review available delivery arrangements.

Packaging

Your sauna will arrive securely packaged in a protective crate on a wooden pallet.

Crate dimensions and weight vary by model. Please ensure you have sufficient space and appropriate equipment available to receive your shipment.

Inspecting Your Shipment

Please carefully inspect your shipment upon arrival.

• Examine the exterior packaging for visible damage.
• Photograph any damage before unloading or opening the crate.
• Note visible damage on the carrier’s delivery receipt or Bill of Lading before signing.
• Contact us promptly if any damage is discovered.

These steps help document shipping damage and facilitate the claims process.

Before Delivery

To prepare for your sauna’s arrival:

• Confirm that your delivery location is accessible to the freight carrier.
• Arrange any necessary unloading equipment or assistance.
• Prepare a level, stable, and properly drained foundation for your sauna.
• Make sure the delivery area is clear of obstacles.

Questions?

If you have any questions about shipping, manufacturing lead times, delivery arrangements, or site preparation, please don't hesitate to contact us.

📞 (888) 325-4890

📧 support@vitalwellnessrecovery.com

We’re happy to help guide you through the process.

Warranty

5-Year Residential Limited Warranty

Dundalk LeisureCraft products designed and manufactured by LeisureCraft are covered by a 5-year limited residential warranty against defects in materials and workmanship under normal residential use.

The warranty begins on the date the original customer receives the product.

Warranty Coverage

For an approved warranty claim:

• LeisureCraft will provide replacement parts at no charge.
• Replacement parts do not extend the original warranty period.
• Labor, service, and installation costs are not covered.

Warranty Exclusions

The manufacturer’s limited warranty does not cover defects or damage resulting from:

• Normal wear and tear
• Natural weather conditions
• Improper installation
• Insufficient or improper maintenance
• Failure to follow the manufacturer’s installation, usage, or care instructions

Heaters, Chillers & Other Components

Heaters, chillers, and other components may carry separate manufacturer warranties. The 5-year LeisureCraft warranty does not automatically extend to products made by other manufacturers.

Warranty periods vary by manufacturer and model, including:

• Electric sauna heaters: Certain Harvia, Sauna360, Homecraft, and HUUM models carry 3-year limited warranties.
• Wood-burning heaters: Warranty periods vary from 2 to 5 years, depending on the manufacturer and model.
• Cold plunge chillers: Coldture Chiller Pro carries a 2-year warranty; Penguin Chiller carries a 1-year warranty.

Specific components, including heating elements, rocks, sensors, glass doors, ash grates, and filters, may be excluded depending on the product.

For electrical equipment, installation must comply with the manufacturer’s requirements, including the use of a licensed electrician where required.

Warranty Claims & Assistance

For warranty questions or claims, please contact Dundalk LeisureCraft directly:

📞 (888) 923-9813

📧  support@leisurecraft.com

You may also contact Vital Wellness Recovery for assistance:

📞 (888) 325-4890

📧 support@vitalwellnessrecovery.com

We’re happy to help guide you through the warranty process.